Location: The Shops at Highland Village, Flower Mound, TX
Owners: Krista Mammoser and Lynh Pham
Opening Date: July, 2011
Co-owners Krista and Lynh have different professional backgrounds, and a great friendship that allows them to successfully run a Lash Lounge salon together. Find out more about both franchisees in this month’s Franchise Spot Light.
When you were a kid, what did you want to be when you grew up and why?
Lynh: I knew I wanted to go into the medical field in some aspect. Ultimately I became a dentist.
Krista: I wanted to be an anchorwoman
What are some of the previous jobs or businesses that you’ve had?
Lynh: I was always a professional student before dentistry. I currently run several dental clinics in TX, but don’t practice as much.
Krista: I started my career in broadcast news at the ABC and then CBS affiliates in Memphis, TN. I eventually moved back home to Chicago where I produced and sold advertising campaigns for a radio group.
What made you decide that your previous jobs or business ventures were not “right” for you?
Lynh: Dentistry is challenging. We work with a lot of patients who either hate going to the dentist or are just terrified. Running the clinics is what I prefer – I do a lot of the behind the scenes work.
Krista: I took a ten year hiatus from the workforce to have my three beautiful kids.
What attracted you to the Lash Lounge when you were searching for a business opportunity?
Lynh: I have started other businesses, but I was a Lash Lounge client and they were always so busy. It seemed like the perfect time to become a part of it.
Krista: [Lynn], my best friend, and I were looking into different business ventures – we were both huge fans and long-time clients of The Lash Lounge. When we heard about franchising opportunities, it seemed like the perfect fit.
What do you think makes this particular business unique?
Lynh: It’s new and exciting, but also so important to go to the right place. I originally had lash extensions done in a small hair/nail salon. The lashes were not natural looking at all and fell out very quickly. I know firsthand now how important it is to go to a qualified tech who uses the best products.
Krista: The lash extensions are still a relatively new service and it’s exciting to be part of an industry that is growing so quickly.
What is your favorite part of being a Lash Lounge owner?
Lynh: Constantly having long, thick, beautiful lashes and seeing the look on a client’s face when they get their first full set. I am in on occasion, but most of the work I do is behind the scenes.
Krista: There are so many things! I love all of the aspects of managing a business, but outside of the services we offer, we also have a trendy boutique of which I get to buy for. So on top of everything else, I get to constantly shop!
What is it like managing a creative staff of lash stylists?
Krista: Finding the right people was more challenging than I expected, but I am so impressed with my staff. They are such hard workers and have a passion for this industry. It shows in their work and the growth of their clientele.
What challenges have you overcome since opening?
Krista: Starting a business is always going to require overcoming challenges. There are so many important factors that contribute to its success. Finding a great location, construction, hiring the right employees, and then just the overall managing the business – it can all become a bit overwhelming. We are fortunate as a franchise, however. This company is a proven success and there is amazing support every step of the way.
Where do you see the future of the Lash Lounge heading?
Lynh: The Lash Lounge is known for its quality of products and technicians. It is a great model and I see many more franchises opening in the upcoming years.
Krista: I see the Lash Lounge constantly evolving with this industry. There is competition popping up everywhere, but I know we will remain the most qualified, educated and reputable place to go for lash extensions.
What would you tell another person interested in buying a Lash Lounge franchise?
Lynh: It is a great company that will continue to do well. The structure and support make it so easy to open your own business.
Krista: Don’t hesitate!
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